Shipping & Returns

Shipping

We ship on Monday and Tuesday of every week which ensures delivery by Wednesday or Thursday. There is a packing and handling charge of $8 for all orders, plus shipping.

Once your item(s) ship we will provide you with a tracking number and an invoice via email.

We guarantee safe arrival for all winter shipments as we check your local weather conditions and will include heat packs, free of charge, as required. We have had good, reliable service with U.S. Postal Service 2nd Day Priority Mail and prefer using them as our carrier.

California residents will be charged sales tax.

Return Policy

Your satisfaction is guaranteed. If for any reason you are dissatisfied with your order, please notify us immediately for a full, unconditional refund. Notification must occur within 5 working days of receipt of plants to process your refund.

Substitutions

Since our catalog has a large selection of items and some are limited quantity, we may occasionally run out of stock. We will not substitute unless you specifically request an alternate choice or a substitution for an equal or greater orchid value.